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Our Terms of Business

1. Service Standards

Our aim is to update you by telephone or in writing with progress on your matter fortnightly.

You will have a dedicated caseworker who will communicate with you in plain language, he/she will update you on the cost of your matter.

The caseworker will advise you of the costs/risks associated with your matter whenever there is a material change of circumstances and the timescales at each stage. The caseworker will review whether there are alternative methods by which your matter can be funded.


2. Hours of Business

Our business hours are Monday – Friday, 9am – 5.30pm.

We will see clients on weekends on appointment basis only.


3. Equality and Diversity

Sheratons is committed to promoting equality and diversity in all of its dealings with clients, third parties and employees.


4. Data Protection

We use the information you provide primarily for the provision of legal services to you and for related purposes including: updating and enhancing client records, analysis to help us manage our practise statutory returns, legal and regulatory compliance.

Sheratons is registered with the Data Protection Act of 1998. Details of registration are as follows: Legislation Number - 22516809 Security Number - 10878646


5. Confidentiality

Our services are fully confidential and we undertake to provide a professional and confidential service to our clients.


6. Vetting of files

External firms or organisations may conduct audit or quality checks on our practise.

These external firms or organisations are required to maintain confidentiality in relation to your file.


7. Storage of Papers and Documents

After completing the work, we will be entitled to keep all your papers and documents while there is still money owed to us for fees and expenses.

We will keep our file of your papers for up to six years except those papers you ask to be returned to you.

We will keep files on understanding that we can destroy them six years after the date of the final bill.
We will not destroy any documents you ask us to keep in safe custody.

If we retrieve papers or documents from storage in relation to continuing or new instructions to act in connection with your affairs, we will charge £50.00 for such retrieval.


8. Limiting Liability

Our liability to you for breach of your instructions shall be limited to £2million pounds, unless we expressly state a higher amount in the letter accompanying these terms of business.

We will not be liable for any consequential, special indirect or exemplary damages costs or losses or any damages, costs or losses attributable to lost profits or opportunities.

We can only limit our liability to the extent the law allows. In particular, we cannot limit our liability for death or personal injury caucused by our negligence.


9. Applicable Law

Any dispute of legal issue arising from our terms of business will be determined by the law of England and Wales and considered exclusively by the English and Welsh courts.


10. Money Laundering / Client Due Diligence

The law requires solicitors to get satisfactory evidence of the identity of their clients and sometimes people related to them. This is because solicitors who deal with money and property on behalf of their client can be used by criminals wanting to launder money.

To comply with the law, we need to get evidence of your identity as soon as possible. Our practice is as follows

The Money Laundering Regulations 2007 require us to:

(a) Obtain information about a client’s identity and to verify that information;
(b) Obtain identity information about people related to the client (beneficial owners), where relevant, and at times verify that information;
(c) To comply with the law, we need to get evidence of your identity as soon as possible. Our practice is to request sight of your passport or driving licence and a recent utility bill not more than 3 months old in your name.
(d) We are professionally and legally obliged to keep your affairs confidential. However, solicitors may be required by statute to make a disclosure to the Serious Organised Crime Agency where they know or suspect that a transaction may involve money laundering or terrorist financing. If we make disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made. We may have to stop working on your matter for a period of time and may not be able to tell you why.

If you cannot provide us with the specific identification requested, please contact us as soon as possible to discuss other ways to verify your identity


11. Disclosure

We are professionally and legally obliged to keep your affairs confidential. However, solicitors may be required by statute to make a disclosure to the Serious Organised Crime Agency where they know or suspect that a transaction may involve money laundering or terrorist financing. If we make a disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made. We may have to stop working on your matter for a period of time and may not be able to tell you why.


12. Mortgage Fraud

If we are undertaking a property transaction where we acting for both buyer and lender.

We have a duty to fully reveal to your lender all relevant facts about the purchase and mortgage. This includes:

13. Payment of Interest

Any money received on your behalf will be held in our client account. Interest will be calculated and paid to you at the rate set by Barclays Bank. That of course may change. The period for which interest will be paid normally runs from the date(s) when funds are received by us until the date(s) on the cheque(s) issued to you. The payment of interest is subject to certain minimum amounts and periods of time set out in the Solicitors' Accounts Rules 1998.


14. Financial Arrangements with Client

Our practice's policy is [not to accept cash from clients/to only accept cash up to £500.00

If you try to avoid this policy by depositing cash directly with our bank, we may decide to charge you for any additional checks we decide are necessary to prove the source of the funds.

Where we have to pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party.


15. Equality & Diversity

The firms diversity data is available for inspection at our office. For further details please use the Contact Us page on our website


FINANCIAL SERVICES

16. Providing Exempt Financial Services

We are not authorised by the Financial Services Authority. If, while we are acting for you, you need advice on investments, we may have to refer you to someone who is authorised to provide the necessary advice.

However, we may provide certain limited investment advice services where these are closely linked to the legal work we are doing for you. This is because we are members of the Law Society of England and Wales , which is a designated professional body for the purposes of the Financial Services and Markets Act 2000.

The Solicitors Regulations Authority is the independent regulatory arm of the Law Society. The Legal Complaints Service is the independent complaints-handling arm of the Law Society. If you are unhappy with any investment advice you receive from us, you should raise your concerns with either of those bodies.


17. Providing Exempt Insurance Mediation

We are not authorised by the Financial Services Authority. However, we are included on the register maintained by the Financial Services Authority so that we may carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Services website at www.fsa.gov.uk/register.

The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Complaints Service is the independent complaints-handling arm of the Law Society. If you are unhappy with any insurance advice you receive from us, you should raise your concerns with either of those bodies.


PRIVACY POLICY

Sheratons Solicitors is a trading name of Sheratons Solicitors Limited a company registered in England & Wales with number : 7999875 and is authorised and regulated by the Solicitors Regulatory Authority SRA , with number 597330 registered office 86 Easton Street , High Wycombe, Buckinghamshire, HP11 1LT. Vat registration number: 992655373.

Data Protection Officer: Mr Gulzar Yunus
Nature of business: Provision of legal services
Contact information:
Sheratons Solicitors
86 Easton Street
High Wycombe
Bucks
HP11 1LT
Tel:  01494 784000
Fax: 01494 440500
Email: info@sheratons-solicitors.co.uk

We hold your personal information and under the Data Protection Regulation (GDPR) we do our utmost to protect your privacy. This applies across the European Union including in the United Kingdom.

Your personal information is data which by itself or with other data can be used to identify you.

We follow security procedures regarding the storage and disclosure of information which you have given us in order to avoid unauthorised loss or access. As such we have security systems and procedures to protect information from unauthorised disclosure, misuse or destruction.

What information do we hold about you?

Where personal information is collected by us, you will be informed as to what information is being captured and why. The personal information collected may include:

• Your name and contact information.
• Your date of birth , national insurance number.
• Financial details such as income ,bank accounts.
• Biometric data such as finger prints.
• Information from third parties such as credit reference, fraud prevention, insurance, regulatory, courts, publicly available agencies/ bodies.
• Family, lifestyle or social circumstances if relevant to the service.
• Education and employment details for the service, credit. fraud prevention.
• Personal data on linked clients to your case , you must have their authority to provide their personal data.

Providing your personal data

We’ll tell you if providing some personal information is optional, including if we ask your consent to process it. In all other cases we expect you to provide your personal data so we can provide you a service and act on your behalf.

Why do we collect this information?

We collect personal information to allow us to provide you with a personalised service and in order to comply with our regulatory requirements to help prevent fraud, crime, anti-money laundering and for identity verification.

Your data may be received from you/ exchanged through communication in person, telephone, letters, emails ,text/SMS, Whatsapp or other means we have chosen to communicate with each other/ third parties on your behalf or in the interests of our business.

Most of the information is provided by you and sometimes from third parties. We may have to perform checks on you and process information to prevent and detect crime and to comply with laws such as those relating to fraud, bribery, corruption, terrorism, money laundering.

How we use your information?

We collect most of your data directly during the journey of our service and sometimes through third parties in order for us to be able to provide an effective service to you and to comply with laws and regulations that apply to us and to protect our business and our clients.

We store sensitive information, such as your name, address or payment details. They simply allow us to provide you with a personalised service.

We may use social networking tools, such as Facebook, Instagram, WhatsApp and Twitter, who may themselves also put cookies on your machine. We have little control over these ‘third party’ cookies, so we suggest that you check the respective privacy policies for these external services to help you understand what data these organisations hold about you and what they do with it. For instance, the Facebook Data Use Policy and the Twitter and Instagram privacy policy give further information about those services.

For further information on cookies visit www.allaboutcookies.org or www.aboutcookies.org.

We may need to monitor our communications with you or record them, for regulatory, legal obligation, legitimate reasons, training and quality control.

Using your data the legal basis and purpose:

1. To manage and perform our services for you
2. For our own legitimate interests such as monitoring and marketing, good governance and to secure your data.
3. To comply with legal and regulatory requirements such as to verify your identity, fraud prevention , anti-money laundering.
4. Based on your consent , such as when you ask us to share your data or for marketing.

You can withdraw your consent at any time, but it may mean we cannot do certain things for you.

Who we share your information with?

The information generated about you is used in order for us to provide you with a personalised service and for marketing, monitoring and analysing our services. Any third parties we share your data with our required to also protect your date under their own privacy policies.

• We may share your data with subcontractors and other persons who help us provide our service to you.
• Companies providing a service to us.
• Legal, law enforcement, fraud prevention professional, regulatory bodies/agencies, auditors and official bodies such as government bodies and agencies in the UK and overseas to comply with their requirements and the administration of justice.
• All bodies to protect the security or integrity of our business.
• In an emergency to protect your and our business interests.
• Market research organisation.
• Any business we restructure / merge with/ acquires this business.
• Anyone else with your consent.

International transfer of Data

In some circumstances your data may be transferred oversees. Our control is limited oversees as to what happens with your information. We may need to impose contractual obligations to safeguard your and our interest.

How long do we keep your information?

We will keep your personal information only as long as is necessary to fulfil the purpose for which it was collected and in accordance with our legal and regulatory requirements.

We’ll retain your personal data for as long as you may legally bring a claim against us.

Your rights

• You have a right to request a copy of the personal information we hold about you. This is called a subject access request. If you wish to make such a request, contact the Data Protection Officer on our registered office telephone number as advertised on our website and our communications with you.

If you wish to correct any information about you held by we contact our Data Protection Officer in the first instance.

Other information

• If you require further information about how your personal information is held and processed by we please contact the Data Protection Officer. You can write to us at our Registered Office address as advertised on our website and our communications with you.
• You have the right to move, copy, transfer your personal data.
• You have the right to be informed about our processing of your personal data.
• You have a right to correct or complete personal data.
• You have a right to object to the processing of your personal data.
• You have a right for your personal data to be erased (right to be forgotten).
• You have a right to move ,copy or transfer your personal data.
• You have a right to have your data reviewed where a decision is made by an automated non- human process.

Your right to Complain

We try to meet the highest standards when collecting and using personal information.  If you have any concerns with regard to your personal information, please contact our Data Protection Officer in the first instance by writing to at our Registered Office address. You have a right to complain to the Information Commissioners Office about the way in which we process your personal information. Please go online and see https://ico.org.uk/concerns.

Changes to this privacy policy

This privacy policy was last updated May 2018.