Go to Top

Our Terms of Business

1. Service Standards

Our aim is to update you by telephone or in writing with progress on your matter fortnightly.

You will have a dedicated caseworker who will communicate with you in plain language, he/she will update you on the cost of your matter.

The caseworker will advise you of the costs/risks associated with your matter whenever there is a material change of circumstances and the timescales at each stage. The caseworker will review whether there are alternative methods by which your matter can be funded.


2. Hours of Business

Our business hours are Monday – Friday, 9am – 5.30pm.

We will see clients on weekends on appointment basis only.


3. Equality and Diversity

Sheratons is committed to promoting equality and diversity in all of its dealings with clients, third parties and employees.


4. Data Protection

We use the information you provide primarily for the provision of legal services to you and for related purposes including: updating and enhancing client records, analysis to help us manage our practise statutory returns, legal and regulatory compliance.

Sheratons is registered with the Data Protection Act of 1998. Details of registration are as follows: Legislation Number - 22516809 Security Number - 10878646


5. Confidentiality

Our services are fully confidential and we undertake to provide a professional and confidential service to our clients.


6. Vetting of files

External firms or organisations may conduct audit or quality checks on our practise.

These external firms or organisations are required to maintain confidentiality in relation to your file.


7. Storage of Papers and Documents

After completing the work, we will be entitled to keep all your papers and documents while there is still money owed to us for fees and expenses.

We will keep our file of your papers for up to six years except those papers you ask to be returned to you.

We will keep files on understanding that we can destroy them six years after the date of the final bill.
We will not destroy any documents you ask us to keep in safe custody.

If we retrieve papers or documents from storage in relation to continuing or new instructions to act in connection with your affairs, we will charge £50.00 for such retrieval.


8. Limiting Liability

Our liability to you for breach of your instructions shall be limited to £2million pounds, unless we expressly state a higher amount in the letter accompanying these terms of business.

We will not be liable for any consequential, special indirect or exemplary damages costs or losses or any damages, costs or losses attributable to lost profits or opportunities.

We can only limit our liability to the extent the law allows. In particular, we cannot limit our liability for death or personal injury caucused by our negligence.


9. Applicable Law

Any dispute of legal issue arising from our terms of business will be determined by the law of England and Wales and considered exclusively by the English and Welsh courts.


10. Money Laundering / Client Due Diligence

The law requires solicitors to get satisfactory evidence of the identity of their clients and sometimes people related to them. This is because solicitors who deal with money and property on behalf of their client can be used by criminals wanting to launder money.

To comply with the law, we need to get evidence of your identity as soon as possible. Our practice is as follows

The Money Laundering Regulations 2007 require us to:

(a) Obtain information about a client’s identity and to verify that information;
(b) Obtain identity information about people related to the client (beneficial owners), where relevant, and at times verify that information;
(c) To comply with the law, we need to get evidence of your identity as soon as possible. Our practice is to request sight of your passport or driving licence and a recent utility bill not more than 3 months old in your name.
(d) We are professionally and legally obliged to keep your affairs confidential. However, solicitors may be required by statute to make a disclosure to the Serious Organised Crime Agency where they know or suspect that a transaction may involve money laundering or terrorist financing. If we make disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made. We may have to stop working on your matter for a period of time and may not be able to tell you why.

If you cannot provide us with the specific identification requested, please contact us as soon as possible to discuss other ways to verify your identity


11. Disclosure

We are professionally and legally obliged to keep your affairs confidential. However, solicitors may be required by statute to make a disclosure to the Serious Organised Crime Agency where they know or suspect that a transaction may involve money laundering or terrorist financing. If we make a disclosure in relation to your matter, we may not be able to tell you that a disclosure has been made. We may have to stop working on your matter for a period of time and may not be able to tell you why.


12. Mortgage Fraud

If we are undertaking a property transaction where we acting for both buyer and lender.

We have a duty to fully reveal to your lender all relevant facts about the purchase and mortgage. This includes:

13. Payment of Interest

Any money received on your behalf will be held in our client account. Interest will be calculated and paid to you at the rate set by Barclays Bank. That of course may change. The period for which interest will be paid normally runs from the date(s) when funds are received by us until the date(s) on the cheque(s) issued to you. The payment of interest is subject to certain minimum amounts and periods of time set out in the Solicitors' Accounts Rules 1998.


14. Financial Arrangements with Client

Our practice's policy is [not to accept cash from clients/to only accept cash up to £500.00

If you try to avoid this policy by depositing cash directly with our bank, we may decide to charge you for any additional checks we decide are necessary to prove the source of the funds.

Where we have to pay money to you, it will be paid by cheque or bank transfer. It will not be paid in cash or to a third party.


FINANCIAL SERVICES

15. Providing Exempt Financial Services

We are not authorised by the Financial Services Authority. If, while we are acting for you, you need advice on investments, we may have to refer you to someone who is authorised to provide the necessary advice.

However, we may provide certain limited investment advice services where these are closely linked to the legal work we are doing for you. This is because we are members of the Law Society of England and Wales , which is a designated professional body for the purposes of the Financial Services and Markets Act 2000.

The Solicitors Regulations Authority is the independent regulatory arm of the Law Society. The Legal Complaints Service is the independent complaints-handling arm of the Law Society. If you are unhappy with any investment advice you receive from us, you should raise your concerns with either of those bodies.


16. Providing Exempt Insurance Mediation

We are not authorised by the Financial Services Authority. However, we are included on the register maintained by the Financial Services Authority so that we may carry on insurance mediation activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Services website at www.fsa.gov.uk/register.

The Law Society of England and Wales is a designated professional body for the purposes of the Financial Services and Markets Act 2000. The Solicitors Regulation Authority is the independent regulatory arm of the Law Society. The Legal Complaints Service is the independent complaints-handling arm of the Law Society. If you are unhappy with any insurance advice you receive from us, you should raise your concerns with either of those bodies.